My experience spans a wide range of for-profit, not-for-profit, and pro bono enterprises. The common thread among them all is my passion for working with others to envision, reach for, and achieve beneficial results for society. I am now a writer harvesting the lessons learned from a stimulating range of engagements over the years and expressing the insights and outrages I experience in observing our common life. En route, here are some things I have done:
2001-2005: Vice-President, Corporate Strategy, Aspect Medical Systems, Inc.
I was responsible for devising ways to ensure broad adoption of the brain-monitoring technology of Aspect Medical Systems Inc. The technology currently powers the company’s medical devices that enable anesthetists to gauge with greater precision the state of the patient’s brain, the better to guide their titration of anesthetics. Emerging applications include new machines that will have the ability to detect and measure the progression of Alzheimer’s Disease, and others that will predict and measure the effectiveness of anti-depressant medications. I also led the company’s initiatives and participation in the world of patient safety, working with organizations like the Institute for Healthcare Improvement, National Quality Forum, Anesthesia Patient Safety Foundation, Robert Wood Johnson Foundation, and others to bring about much-needed change in the U.S. healthcare system.
1994-1999: Managing Director, Innovation Associates, Inc., and Director (Partner), Arthur D. Little, Inc.
I joined the senior management team of Innovation Associates, Inc., in 1994, where I managed Innovation Associates’ organizational-development training business and consulted with client organizations on matters of corporate performance and systemic change. I am recognized as an expert in post-merger integration, strategy, organizational development, and change management. When Innovation Associates agreed to be acquired by Arthur D. Little, Inc., in 1995, I became a senior member of ADL’s Strategy and Organization practice, in which capacity I organized and led ADL’s global post-merger integration practice. I assisted clients on three continents to forge strong and efficient entities from newly joined business units, including the integration of two Korean semiconductor companies whose merger had been ordered against their will. I subsequently managed the ADL Marketing and Customer Management consulting group in North America and was a continuing contributor to the intellectual capital of the firm. My personal clients included Johnson & Johnson, Trans-Canada Pipeline, Merck, Hyundai and Coca-Cola.
1989-1994: President, Interactive Health Systems, Inc.
Under my leadership, the company developed a mental-health services business featuring IHS’ proprietary, interactive software-based program of psychotherapy. Clinically as effective as “talk” therapy, the program reduces cost barriers to treatment and is now offered on the Internet. This work received a Smithsonian Award for outstanding achievement in the use of computers in health care. I subsequently diversified the product line, to include a school-based counseling program and, through a joint venture with Johnson & Johnson, to apply IHS’ behavioral-change technology to performance challenges in the workplace. This venture developed the first electronic performance support system (“EPSS”) for managers and executives, to enhance employee productivity and satisfaction in large corporations.
1979-1989: Co-founder, co-CEO, Seltzer Daley Companies, Inc.
This boutique-sized consulting firm became a nationally recognized leader in health care strategy and marketing. Our clients included Mayo Clinic, Johnson & Johnson, American Academy of Ophthalmology, American Hospital Association, and numerous not-for-profit hospitals and academic medical centers such as the University of Pennsylvania and the University of Chicago. We worked extensively to help not-for-profit hospitals equip themselves to compete successfully against for-profit chains in a deregulated environment.
1975-1978: Co-founder, CEO, Contributions Management, Inc.
Contributions Management, Inc., was the first professional consulting firm established to develop grant-making strategies and programs for large corporations, private foundations, and high-net-worth individuals. I formed the company (as a division of an investment banking firm) and led the creation of its services and its client work. In serving its corporate clientele, the firm was dedicated to identifying the highest common denominator of interests at the juncture where a client corporation’s business strategy intersected with various not-for-profit enterprises’ ambitions to deliver social benefits. Enduring partnerships were formed at that point, to provide mutual advantages. When appropriate, new not-for-profits were created to achieve these goals. In serving private philanthropy, the goal was to produce maximum long-term impact through identifying the deepest passions and most enduring aspirations of the philanthropic client, and then targeting funds to leverage upstream interventions and/or alliances in the area(s) where commitments were being made. My clients included AT&T, General Foods, and the Baby Bells, along with private foundations, families, and individuals.
1970-1975: President, Small World Enterprises, Inc. (SWE)
and Executive Vice-President, Family Communications, Inc. (FCI)
Small World Enterprises, Inc., (a for-profit company) owned “Mister Rogers’ Neighborhood”. I led the formation of FCI (a not-for-profit sister company) to which SWE licensed the production of “Mister Rogers’ Neighborhood”, enabling FCI to attract funding from foundations, corporations, and government entities to support production of the program. As E.V.P. of Family Communications, Inc., I secured underwriting grants from Sears, Johnson & Johnson, and the U.S. Department of Education. Simultaneously, as President of for-profit SWE, I diversified the company beyond TV, developing a number of joint-venture business initiatives (with Hallmark, Random House, Golden Books, CBS Records, and others) to generate income which could subsidize the work of FCI. Upon completion of the original library of 520 episodes of “Mister Rogers’ Neighborhood” (some of which I had the fun of writing), SWE assigned all its assets and income streams to FCI as an ongoing source of support to enable the program to continue on the air indefinitely. ”Mister Rogers’ Neighborhood” became the longest-running program for children in U.S. television history.
1960-1970: During this period, I was a high-school teacher, graduate student, college chaplain (Middlebury College) and parish minister (Nassau Presbyterian Church, Princeton, N.J.)
• Microcredit Summit: I helped design the 1997 Microcredit Summit in Washington, D.C., at which some 2,500 delegates from around the world launched a global movement to enable 100,000,000 of the world’s poorest families to obtain microcredit loans by 2005. That goal has since been achieved and subsequently expanded. The summit included delegates from governments, NGOs, financial institutions, multi-national corporations, and corporate/private philanthropy. I chaired the Microcredit Summit section on Philanthropy.
• National Foundation for Advancement in the Arts: I helped conceive and develop the National Foundation for Advancement in the Arts on behalf of a philanthropic client. This Miami-based organization conducts a national talent search among U.S. high school seniors in the visual arts, writing, theater, music, and dance. Especially gifted students identified through the NFAA become National Merit Scholars in the Arts, and the very most gifted become Presidential Scholars in the Arts and perform at a gala at the Kennedy Center. The NFAA is also a clearinghouse for all U.S. students who may qualify for millions of dollars of scholarship aid offered annually by colleges seeking gifted young artists.
• National Endowment for Children’s Television: I conceived and advocated for the National Endowment for Children’s Television as a mechanism to blend private and public funding to upgrade the quality of television viewed by children. Originally introduced as a bill in the U.S. Senate by my friend the late Senator H. John Heinz III, the Endowment was enacted after his untimely death.
• National Council for Families and Television: I conceived and was founding chairperson of the NCFT, a group which brings together the major forces that determine what children see on television—writers, producers, network executives, corporate advertisers, advertising agencies, parent groups, child psychologists, and others—in an ongoing series of multidisciplinary workshops and retreats as a continuing collaborative effort to understand and respect children’s developmental needs and reflect them in new TV programming. The original board I formed included Gerald Levin (CEO of AOL/Time-Warner), Bill LeMothe (CEO of Kellogg), Marian Wright Edelman (President, Children’s Defense Fund), and Teresa Heinz Kerry who succeeded me as chairperson of the NCFT.
I hold the A.B. and M.A. degrees in the social sciences and education, respectively, from California State University at Fresno and the B.D. degree in theology from San Francisco Theological Seminary (Presbyterian). I have the extraordinary pleasure of being married to the Rev. Patricia Daley, and we are the parents of three adult children. I am the author of two published, and several not-yet-published, books of autobiography. In addition to spending time with my family and other friends in Princeton and at our farmhouse in Maine, my personal delights include tennis, sailing, golf, travel, theater, music, books, auto racing, fireworks, worship, kite-flying, writing, singing, and daydreaming.